Frequently Asked Questions
Everything you need to know about shopping with Nine West.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unworn, unwashed merchandise within 30 days of the purchase date. Items must be returned in their original packaging with all tags attached.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my correct shoe size?
Please refer to our comprehensive Size Guide located on each product page, which includes conversion charts for US, EU, and UK sizing to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to modify or cancel an order once it has been confirmed.