Returns & Exchanges
At Nine West, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, undamaged merchandise within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging and include the packing slip provided in the box to ensure faster processing.
Attach Shipping Label
Print the prepaid shipping label generated from our portal and securely attach it to the outside of your return package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking number until your refund has been fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing